1.1 Madbot (Pty) Ltd trading as Incredible Connection (hereinafter referred to as ” Madbot”) at with the registration number 1963/002315/07. Please take a moment to read these Terms and Conditions to understand how they apply to your use of the website and any products or services that you may order online. Your continued use of the website will constitute acceptance of the Terms and Conditions, unmodified by you.
2.1. Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the Consumer Protection Act are protected. As a gesture our commitment to you we have established a ‘change of mind/ peace of mind’ return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective.
2.2. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition.
2.3. Return of purchases Refunds are deposited directly into your credit card or bank account. This process may take up to 10 to 30 days. Refunds processing time frame will only be commenced from time of goods received.