Website Maintenance Terms

This agreement is between Madbot (Pty) Ltd, also referred to as Madbot, and [CLIENT/COMPANY], also referred to as the client.

[CLIENT] is contracting Madbot as a provider of web site maintenance services at R300.00 per month. Services not considered ‘standard website maintenance’ are to be charged at a regular hourly rate of R300.00/hour, any additional work that over and above the maintenance in this agreement will be charged at R300.00/hour.

This contract is valid until the December of the year that this contract was signed in.

What IS included in this agreement:

• Weekly updates of all of your website software (including any third-party extensions) to make sure it is operating on the latest versions and is secure.
• Weekly scripts run for security monitoring of any potential threats to the site.
• Uptime monitoring to make sure the site is actually online and available to use.

What is NOT included in this agreement:

1. Web site redesign, re-alignment or re-development equaling more than 50% change to web page, web site, web graphics on the website (i.e. 4 graphics on website, and you want 3 changed, there is a charge for anything above 2, meaning 50%)
2. CMS design or integration including but not limited to blogs, shopping carts and web forums. These require a separate design agreement.

Total Agreement:

Madbot shall provide [CLIENT] with minor updates to the web site for an indefinite period of within this contract. You will be invoiced monthly on the 25^th of each month, with payment due by the 1^st of the following month.

During the duration of this contract, the [CLIENT] agrees that Madbot will be the sole provider of maintenance services for the web site, and no other party will have access to or rights to change the web site. If a party other than Madbot makes changes to the web site, any errors that are created must be repaired and will be charged for at the hourly rate specified above. Minor updates should not exceed more than 50% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY Madbot.

Deadlines & Deliverables:

Madbot will respond to all maintenance requests from [CLIENT] within 24 hours on weekdays and 48 hours on weekends, via email or phone, with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 18:00 may not be completed until the next business day unless prior arrangements have been made. Most work will be done within this time frame, this is mostly precautionary.

Madbot will adhere to all quoted deadlines for the deliverables in the maintenance requests at all possible costs. In the event that Madbot has any issues in delivering on a quoted deadline, [CLIENT] will be notified via email or telephone the reasoning for any change.

Additional Services:

Any revisions, additions or redesign [CLIENT] requests Madbot to perform that is not specified in this document shall be considered “additional” and will require separate agreement and payment. Madbot shall advise [CLIENT] on any requested work that falls within these bounds.

Authorisation:

[CLIENT] hereby authorises Madbot to access their web hosting account, providing active user name / password combinations for access to the server via FTP, assuring that ‘write permissions’ are in place on said hosting provider.

Legal:

This Agreement shall be governed by and construed in accordance with the laws of the South Africa applicable therein.

Signing this document means you agree to the terms of this document “Web Maintenance Agreement”.